2023 began with a flight to Bloomington, Minneapolis for a one-week technical training as over 200 employees in SICKs’ LifeTime Services team gathered for an intense weeklong in person training. It has been over 3 years since collegues have been able to connect live from across North America.

Milad Tousi an Industrial Automation Specialist with SICK Canadas' logistics automation business concentrates on airports, distribution centers, courier, express, parcel and postal service providers. In all these areas Milad installs SICK’s intelligent sensors to shape and optimize the entire logistics chain, whether automating material flow processes or increasing the speed, efficiency, and reliability of sorting, picking, and warehousing processes.

“Helping customers solve their everyday challenges is rewarding from troubleshooting airport systems or installing a new system to identifying obstructions and coming up with an immediate solution to help our customers succeed” says Milad.  Optimization of palletizing and depalletizing processes requires careful planning and maybe even a certain talent for Tetris but what Milad enjoys about his career is the element of surprise, from assessing the root cause of a system issue to the configuration of software and SICK devices.

With SICK devices, PLC controller and SICK’s SOPAS software which provides digital assessments and helps configure devices, evaluate system status, and read errors, these tools enable Milad to be efficient and provide superior customer service on site.  SICKs’ Beyond Borders philosophy has enabled Milad to grow and foster great relationships with colleagues and customers internationally.

Milad credits a full-service team behind the operations in Canada from project managers, application engineers and service coordinators to knowing there is a global team behind him to answer questions and provide solutions to complex problems 24/7 is gratifying knowing he is never alone. 

Milad says “One of the perks of the job is the opportunity to service customers, build a network of great relationships and see much of the Canadian landscape. From Banffs’ beautiful scenic mountains and breath-taking views of Lake Louise to Vancouvers’ live urban city, water landscape, trees and mountains to Quebec City’s cobblestone roads and European flare.”

Milad is proud of the work he has done in his almost 4 years with SICK. When he passes through the self-check in at an airport or receives a package from a courier company, he is sure to highlight to friends and family “I’ve worked on that!” Milad says to be successful in this career be willing to learn, have a safety mindset to navigate through hazardous conditions and keep abreast to new technology trends and be curious.  All we can say is This is SICK!

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